In addition to utilizing all other skills, regulator based research requires the team to demonstrate customer handling skills.
Once the team is requested by a customer to contact regulators and query them on the correct interpretation of a statute, rule, ordinance or by law applicable, our staff send out emails and call regulators. We frame open ended questions, and request specific answers. Occasionally, we request regulators to point out the relevant portion of the regulation text applicable or being interpreted by them.
Our experience has been uniformly pleasant and fruitful. Once regulators are convinced that we want to help our customers follow the law, they take pains to provide as much information as required.